Delivery:

Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed.

If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.

Returns:

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return address:  Please contact me for a refund and I will provide the return address. Thank you

You will be responsible for paying for your own shipping costs for returning your item, unless the fault was ours or unless agreed prior to return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds will be credited back to the payment method used to order.  There are certain situations where only partial refunds are granted:  1) Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.  2) Any item that is returned more than 30 days after delivery.

Resin products are not returnable if opened or if over 30 days from date of delivery.

Damaged Merchandise:

If the merchandise is damaged when you open your package from us, or if you feel something is wrong with an item, we may be able to replace it at no charge.  Certain products will need to be returned, for other products, photos clearly showing damage may be accepted in lieu of return.  Please email  hello@kreationresination.co.uk

Shipping:

We ship all packages by Royal Mail Second Class.  The time ranges presented for delivery are approximate and we try our best to ship quickly and get your goodies in your hands sooner than estimated.  However, many things may delay delivery, such as weather, traffic, union strikes, lockdowns and government shut-downs.

What if your package does not arrive?

1)  First, double-check that the shipping address you included with your order is correct.

2)  File a claim with your local post office location.

If you provide a shipping address that is incorrect or undeliverable, we are not responsible.  We are not responsible for packages that are stolen or damaged after delivery.